aj8 Casino & Sportsbook Data Care
This page describes what we collect when you use aj8 and how we keep that data protected. We process personal information—your email, name, phone number, payment details, and betting history—across our platform. Our approach is straightforward: we collect only what we need to operate your account, process withdrawals, and comply with Indonesian law.
We work with payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual-account processors) who handle transaction data on our behalf. Our servers may sit outside Indonesia, but we maintain encryption and access controls on every piece of your information. You have the right to request access to, or deletion of, your data under applicable jurisdiction rules.
Below, we explain our collection practices, how we use the information, your rights, and how to contact us if you have questions about your data on aj8.
What We Collect on aj8
We collect information in three categories: account data, transaction data, and activity data.
Account data: When you register, we ask for your name, email, phone number, and date of birth. During KYC verification (required to withdraw funds), we request a photo ID and may ask for proof of address. We use this to confirm your identity and prevent account fraud across our platform.
Transaction data: Every deposit and withdrawal is recorded with the payment method, amount, timestamp, and processor reference. If you deposit via DANA from Jakarta, we log which payment method you chose, the amount, and the gateway's transaction ID. This data allows us to track your account balance, reverse failed transactions, and match deposits to withdrawals for compliance.
Activity data: We log which sports (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat), and slot games (Aviator, Sweet Bonanza, Gates of Olympus) you access. We record bet placements, game sessions, and win/loss outcomes. This helps us detect unusual account behavior and prevent money laundering.
How We Use Your Data
We use your information for five operational purposes:
- Account management: We maintain your login credentials, balance, and two-factor authentication settings.
- Payment processing: Your email, phone, and bank details go to e-wallet, mobile banking, local payment, or your bank (online payment, e-wallet, mobile banking, local payment) to complete transfers. These processors are data controllers in their own right and keep their own privacy policies.
- Compliance and fraud prevention: We cross-check your identity and betting patterns against sanctions lists and flag high-risk transactions for review before withdrawal.
- Customer support: If you contact us, we use your account history and messages to help resolve your issue.
- Service improvement: We analyze aggregate (anonymized) betting volumes and game popularity to optimize platform performance.
Third-Party Processors
We share your data with processors who handle specific functions. Payment gateways (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet operators, and mobile banking/local payment/online payment/e-wallet) receive your transaction details to execute deposits and withdrawals. We do not share your password, KYC documents, or betting history with them.
Our hosting provider stores database backups outside Indonesia, which means your data may cross borders. We encrypt all stored data and use TLS/SSL for data in transit.
Your withdrawal is reviewed, not delayed.
Before any cash-out, we verify your identity once more and check your transaction history for compliance. This review takes 1–2 hours during business hours. You can contact our support team in Surabaya or Jakarta if a withdrawal is held longer.
Your Rights
You may request to download a copy of your personal data collected by aj8, correct inaccurate information, or request deletion of inactive accounts (after 12 months of no login). Send a request to our support contact below with your registered email and account ID.
You also have the right to object to automated decision-making in fraud detection. If a withdrawal is flagged and denied, we will explain the reason in our support response and allow you to dispute.
Data Retention and Security
We keep your account data as long as your account is active. After you close your account or remain inactive for 24 months, we delete personal identifiers (name, email, phone) but retain transaction records for 7 years to comply with financial regulations. Password hashes are never stored in plaintext; we use bcrypt with a salt.
We do not sell your data. We do not share your betting history with third parties for marketing. Aggregate statistics (e.g., "Slot games account for non-specific info of daily volume on aj8") may be shared with payment partners to justify transaction volumes, but never individual bets or account details.
Contact Us About Your Data
If you have a question about how we handle your data on aj8, or if you wish to exercise your rights, email our support team or reply via the in-app support form. We aim to respond to all data requests within 10 business days. We maintain support channels in major Indonesian cities (Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta) and can conduct requests in Indonesian or English.
This policy describes aj8's practices as of its last update. We may revise it to reflect changes in law or our operations, and we will notify you of material changes via email to your registered address. Your continued use of aj8 after a policy update confirms your acceptance.